Packages without a valid RMA number may be refused and will be returned at your expense. The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required.
For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable. Turtle Beach is not responsible for any returned Products lost or damaged in transit. For any order related questions or concerns, please contact Customer Service at sales turtlebeach. Please be sure to always reference your order number. Claims for damages to Products or errors in an Order must be made within 5 days of receipt.
Claims for damages must first be reported to the delivering carrier save all packing and cartons. We are not responsible for any damage to any third-party products connected to our Products. Our warranty refers to the repair or replacement of a defective Product during the warranty period and not a refund.
Within minutes after your order is submitted, you should receive an Order Confirmation email containing your order number and receipt of payment. You must save this confirmation email for your records. If you do not receive an Order Confirmation email, please send an email to sales turtlebeach.
Because of the quick turnaround times with which we ship orders, we cannot change orders after they have been submitted. If you wish to make changes to the delivery destination, you must contact the shipping vendor directly, once you receive a tracking number. Once an order has been placed, it cannot be canceled or modified unless the Product is unavailable. If you wish to return the Product you are responsible for all additional shipping charges to and from Turtle Beach.
We will charge your credit card account upon placement of your order, including all pre-orders placed 30 to 90 days before shipment. By placing an order with us you agree that any credit card information provided by you is true and complete and you will pay the applicable listed price s in addition to any shipping and handling charges and applicable taxes.
For transaction security purposes, we may require additional information about your credit card account, and we reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. Payments made by credit card are subject to the approval of the financial institution issuing the credit card. Turtle Beach shall not be liable in any way if such financial institution refuses to accept or honor a credit card for any reason.
If authorization cannot be obtained for your credit card at the time of order placement, you will need to make arrangements for an alternate form of payment. Certain orders may be subject to a verification period to protect all parties from unauthorized credit card use. On occasions Turtle Beach will release coupon codes via email or other marketing channels that enable a discount to be applied to your order "Coupon Codes". To apply the Coupon Code, enter it as requested during the checkout process.
The discount will then be applied to your order, subject to the following terms and conditions. Coupon Codes are only valid on full-priced items unless otherwise stated, and cannot be used in conjunction with any other offer.
Coupon Codes are valid for a limited period of time as specified in the marketing communication and cannot be used outside of that period. We researched this on Mar 13, Shopping tip: Turtle Beach also offers coupons and promo codes.
You can use Turtle Beach coupons to unlock discounts at their website. View 17 active coupons. Here's their scorecard:. Do you have experience with this?
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Share your opinion. Before you submit your order, please verify that all the information you entered is correct and complete. The contract between us will only be formed when your payment is received by us in full and we ship the ordered Product to you. Your full payment will trigger your order being dispatched and shipped to you in our system. You must protect all passwords and data provided to you by us for the purpose of accessing web-based customer service and purchasing products from unauthorized access.
If you make a mistake entering your email address, your Order Confirmation, which contains valuable purchase information such as your order number and receipt of payment, will be delivered to the incorrect email address. Double check your information before you submit your order. All payments must be made prior to delivery and in the manner described on the Website.
We will charge credit cards at the time the product is purchased and reserve the right to have a check carried out before accepting the order. If a product supplied by us consists of or contains software, such software will be licensed by us or by the relevant licensor in accordance with the applicable end user license agreements or other license terms accompanying the software or product.
This software may only be reproduced, adapted, translated, made available, distributed, modified, disassembled, decompiled, or combined with other software to the extent that this is expressly permitted i by the license terms or ii by relevant laws. Your package will be processed using the selected shipping method in the chart below , typically within business days of your order being been approved depending on Product availability and the time of day your order is submitted.
After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package.
If your Order contains several Products, such Products may be delivered on different days. Packages returned to our fulfillment centers, due to incorrect addresses will be subject to return shipping fees.
Orders are not processed or shipped on the weekends and holidays. Weekend days should not be considered when calculating your delivery date. Your order will be fulfilled by the delivery time set out in the Dispatch Confirmation, unless there is an Event Outside Our Control as defined below.
If we are unable to meet the delivery time because of an Event Outside Our Control, we will contact you with a revised delivery time. Delivery will be completed when we deliver the Products to the address you have given to us. In the event that we incur extra delivery or storage charges because no one is available at your address to take delivery, you will be expected to pay for such charges. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control as defined below. Any delays or inability for perform, e, g. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:.
Please be assured our team is working as safely and diligently as possible throughout the COVID pandemic and increased holiday shopping orders to minimize delays and continue to fulfill all orders as timely as possible. We ask for your patience with tracking updates or potential delivery delays due to increased national shipping volume beyond our control. Customers have 30 thirty days counted from the day they receive the goods to withdraw from it for a full refund. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund if you have paid.
You are not entitled to exert this withdrawal right for software that you have unsealed by the consumer. For all other returns, you are responsible for shipping the product back to us via a traceable method. Original shipping fees are non-refundable.
Turtle Beach is not responsible for any returned Products lost or damaged in transit. Products that were not purchased on the Sites are not eligible for return under this policy. Products must be returned in their original undamaged condition to be eligible for return. To withdraw from the Contract, please send an email to Eusales turtlebeach. You find a withdrawal form below attached to these Terms of Service.
Please ship Products back as instructed by the sales representative with the RMA number clearly marked on the outside of the shipping carton. Also include the packing slip and a copy of the order in the package. Packages without a valid RMA number may be refused and will be returned at your expense.
The RMA expires after 20 days, so please be sure to ship the product within 20 days of receiving your RMA, otherwise it may be refused. Additional Product return instructions may be required. Is parking free at Siesta Key beach?
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