Toll-Free Number: Telephone: Contact: Tel: For more detailed information about the latest arrivals, best deals and discounts, kindly refer to the company official website. Customers can even submit your query to the customer care by using the online Contact Form. To avail that service customers are requested to visit the provided link. Your email address will not be published. Manager knew her last name.
The Asst. The asst. When I go shopping, and do my best to be an honest, law abiding citizen and am treated like this, it makes me want to tell the world to never ever shop at your stores.
I will not ever again and of course you could care less. For a half hour today, I saw what it feels like to be a black or brown person. They tell white people that they are discriminated against, assumed guilty, no questions are asked and explanations are not accepted.
I had a wallet too small to smuggle anything out. I had the bag I was given with the clothes I had bought, which contained the clothes I wore on my back into the store. No inquiries were done, no explanations were allowed, only assumptions were made. But, I owe it to other customers to let them know what happened and that it could happen to them.
Literally, no questions ask. I will be writing a letter to the editor of our local newspaper here in the Tidewater Area of Virginia. I was accused of stealing im outraged this has affected my life so much since it happened about 1 month in a half im in counseling due to the humilation and my reputation im seeking legal help this cannot continue horrified.
Kohls has the worst on line account set up I have ever used. I have had numerous problems trying to log on just to pay a bill even though I had valid user name and password.
I would have to call customer service each time to make the payment and would have to change a password almost every time. Today I just discovered that I could not change my email address on the kohls shopping.
I either had to have the help of customer service or create a new account if I did it on line. What a lot of who-ha! This is the poster child for customer no service. The person at Customer Service suggested I use the kiosk.
So I tried. I had to hit each key at least twice. Finally, I hit order, and it said to call customer service to unlock my account.
I immediately called, and while waiting for someone to answer, all the information that I had entered into the kiosk disappeared. I asked for the store manager, and a sour-faced lady, who claimed to be a manager, showed up and informed me that I could place my order using the phone on the wall at customer service. I proceeded to do so. After waiting on hold, and then talking with several different people I was able to place the order, but then I had to talk to the fraud department because the account was locked.
After over 45 minutes on hold, the call went to their customer satisfaction survey and then dropped. I loudly asked for the manager again, but miss sourpuss, who was at the customer service counter, ignored me. I called back, and finally, after over an hour and forty five minutes, I was able to place my order.
So far, I have not received one. A very kind lady listened to my rambling tales of woe, apologized, and assured me that the various issues would be taken care of. Mr Kohl would turn over in his grave if he knew how this company was being run …… I have a problem with a kohls. Order number This is not a question but a complaint that I am hoping will get to the corporate office.
On July 4 my Kohls. I had to guess it was Kohls. I called and found out about this fraudulent order and it kept getting worse from there. Also said I would get a call from fraud dept to block my card etc.
Received email from UPS showing it would be picked up but only one label. Told me she would get a new label made and have it picked up. She kept telling me she could only see one credit, but we finally got this straightened out. I have spent a lot of time on the phone, stayed home one whole day waiting for UPS and today I received notification that they will be coming for the second box tomorrow, which means another whole day at home waiting for them. I have been more then patient. I do want to say that everyone on the phone has been extremely nice however I have had to put way too much energy into this whole thing that was created because your security on the internet let this happen.
None of this happened. Also I swore I would never order from Kohls. I feel I am owed that after a month of aggravation. Well appears I wasted even more time writing this and the separate email I sent. I did receive an automatic response email that said I would receive a response in 24 hours. Its been two days, nothing. I will be closing my Kohls.
I ordered the correct size. So you thought sending me the incorrect size was the next best option? Live Assistance that copies and pastes the same thing to everyone did NOT make the situation any better. I order online for a reason. You have your customer service in God knows what country. No wonder your stores are closing. Your focus is not with the customer or keeping your website updated either. When I selected the size I wanted, then it should have said not available.
What kind of sense does that make? But it makes it perfectly clear how valued of a customer I am. Well … was. Do you still say I will be receiving this order by June 23rd?
So very sad as I placed this order June 8th for a party on June 18th! JUNE 19 I hope you understand that I have NO faith in you saying the package will be here by the 23rd due to the multiple phone conversations I have had with individuals at Kohls. I contacted kohls. VERY incompetent employees. I love the merchandise at Kohls and you do have wonderful sales and promotions but the online shipping and customer service is absolutely terrible.
This is not my first problem when I order online and I wish I was able to shop only in stores but I am disabled and it is easier to shop online but I might have to change stores for shopping in the future. I am following up with Kohls corporate office to see if they are aware of the issues with Kohls.
I do appreciate that you took the time to email me with the information but understand the individuals I dealt with before you were of NO help and actually quite rude. I do not agree that employees that work with customers can not give you last names or even employee ID numbers so they can be held accountable for what they tell customers or how they treat customers.
How does Kohls maintain any customer service if employees are not held accountable. No customer should have to go through this much aggravation to just receive items they paid for and were promised a specific delivery date over and over. I am sorry to learn that you did not receive your package from your order No worries, rest assured that I will take care of your concern.
James, I have checked here on my end that your package with tracking is in label created status. However, you can still expect your package to be delivered on or before June 23, by end of day. If ever you will not receive your package within the given timeframe, please reply to this e-mail right away. In an event that you have further questions, please do not hesitate to e-mail us.
Thank you for your patience and understanding regarding this matter. Hope to have more business with you here at Kohls. Have a great day! I had decided to purchase two red outdoor throw pillows because I thought they were on clearance; there were other pillows same style, but a gray color that had clearance tags and because of this I assumed that all the same style throw pillows in that area were on clearance. So, it was finally my turn at the register the line was long and when the cashier rang up the pillows I noticed that the clearance price did not show, only a sale price.
I questioned this and the cashier was very condescending to me; she talked to me like I was an idiot. I tried to explain that there were pillows over there with clearance tags and she cackled at me and shook her head no and told me they were not on clearance.
The cashier asked someone to do a price check and when she came the register, we explained the price issue to her and her pursed lips; my husband went with her and I stayed behind at the register. There are no clearance tags on these pillows.
The other person returned with my husband and explained in a very patronizing tone that only the gray pillows are on clearance and that the clearance price does not include the red pillows that I wanted to purchase; she was very dismissive.
The cashier gave me a smug look like she had won. I told her that I did not want to buy the pillows and my husband and I walked out of the store. I made a faulty assumption…that was it.
After how I was treated, we went elsewhere to buy those things. The employees made me feel like I was trying to steal something when I was only attempting to verify the price of an item I thought was marked down. Maybe if either of them would have approached me with a sympathetic and kind disposition, maybe even smiled at me, and explained the misunderstanding in a pleasant and friendly way I would have probably purchased the red pillows for the sale price.
Your email said I would receive a free gift for answering the survey, all I had to do is pay shipping and handling. What a scam! I received no warning, it was just debited from my account. This is false advertising, you should be ashamed misrepresenting your selves. I am so upset, I am thinking about closing my Kohls charge account!
My complaint is about the quality of your Croft and Barrow knit tops. I have bought literally hundreds of them over the years. Lately, no matter how carefully you wash them, they always shrink in length. This did not used to happen. I am tired of wasting my money on these tops. Please do something about this. I am furious. This is the second time this has happened. The lady I talked with was hard to understand.
Had trouble with Kohls because i didnt have receipt, few days after buying slippers. I think this situation needs looked into. No wonder they are going under. Are you going to respond to my comments? A year ago or more the Manager there was awesome! He convinced me to open an account and that is what I did. I cut them in half and crochet the top so they can hang them on their oven door. I am retired, 80 years old, worked as Sr.
Vice President in banking for 25 years. Received commendations from Congress and the Senate and consider myself to be professional and every customer that walked through that door received the kind of attention and respect they deserve. Again, I drove 45 minutes and have been in that store several times and the Dublin store and if you check my account you will see I always pay it off.
I have never called a company and it was imperative that I contact you. Immediately called Kohls to advise. Called back, 2nd Representative advised that I call back in 48 hours so they could contact shippers. I emailed Kohls back explained the situation again. I emailed Kohl again explained situation again. By this time all packages were delivered to the incorrect address. Good grief. It was shipped and received timely. I called and asked and was told the same thing and I should make arrangement to pick up the items from the receiver.
NOW…my order has not been fulfilled…. I want my order: order [Incident: ]. I purchase 4 items on line. I accidentally put in the wrong email address as a contact. Two of the items were received without any packing slip or receipt.
I emailed customer service and was told I needed to call a representative due to security issues. I called and was told I they could not email the receipt to my correct email address or send the receipt via mail. I then went to Kohls here in Minnesota. She told me to email customer service which I did again 8 times and kept getting told to log into my account. They told me to log into my account using the original email address.
I told them the email was wrong. They said the receipt could be emailed. I told them again the email was wrong and it was not mine and I could not access it. The latest email I got was another customer service rep.
I walked into THE establishment with my seven year old son. That is when I screamed and looked down to see where the pain was coming from and it was my right foot. At the time I had on house shoes but they could pass as shoes due to the way it looked with no socks.
The pain grew so I lifted my foot up and notice a red circle stuck to my shoe. I then pulled the red circle out and let out another scream. This is when I notice it was a nail that went straight through my foot. I advise the lady standing next to me to watch her child as its nails laying face up on the floors.
I then limped to the checkout desk. I asked your associate what is this and she advised me this was their sensor that they stick on the clothes. Then she asked me was that me screaming, I advised yes. Then I stated I was bleeding and I stepped on that face needle sticking straight up. The needle went through my shoe into my foot.
A lady then came and I advised to her what had happened, she never said she was sorry all she stated was wow.
She then went and got band aids and alcohol wipes. I whipped the blood up and bandage my foot and she gave me an incident report to fill out. No one helped me carry my bags no one offered to walk with me nothing. The customer service I received was an believable. It was your sensor lying in the isle needle face up where your customers are walking and shopping. The area was not clean or safe my son could have fell on the sensor.
My claims rep JILL from corporate stated she was sorry. Even though I have emails saying they would. This place is a joke and their all about money not safety of their customers! I cancelled my credit card and hired an attorney. I guess things like that will happen when you wear house shoes outside of the house. Do you really believe you are entitled to a discount or bunch or store credit for your lack of common sense?
And would you have gone to the ER and accrued those medical bills if you had stepped on a sharp object on your own property while wearing those slippers as though they were shoes. House shoes are just that, shoes to be worn in the house. You could say I speak on behalf of the Common Sense Society. Are you kidding? There should not be nails on the floor of a store. Thats common sense.
Kids wear foam flip flops everywhere, it could have gone straight through one! How dare you shame this lady. I paid my card off with a visa debt card. I was told it will be mail to be from the corp off. I deeply apologize that you did not receive your package with tracking number As a shopper myself, I know how frustrating it feels to expect a package and not receive it.
Let me help you with this. The credit will take an average of seven days to appear on your account. While most credits appear within this timeframe, yours could be sooner or later. Just reply to this email with your new order number so we can make the necessary adjustments.
We appreciate the time you took to contact us regarding your concern. For more details and inquiries, please do not hesitate to email me back or contact us at Any review, dissemination, copying, printing, or other use of this e-mail by persons or entities other than the addressee is prohibited.
If you have received this e-mail in error, please contact the sender immediately and delete the material from your computer. To unsubscribe from this group and stop receiving emails from it, send an email to Customer. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at Thank you for letting us know about your order concern.
I know how important it is for you to track your order and receive it in a timely manner. I would suggest that you check the package with your local post office, within the vicinity and with your neighbors.
The drivers have been instructed to never leave a package out in the open where it can be seen from the street. If the search is unsuccessful, please let me know so that I can make further actions to this matter. I look forward to your response.
Please let me know if you have further questions and I will be happy to be of service. We appreciate the time you took to contact us and we are looking forward to serve you again at Kohls. Sincerely, Mary Jane D. I can understand checking with the post office, but the neighbors??? My complaint is being made by taking my checkbook and credit cards elsewhere.
Their apparel is cheap-looking. Even the more expensive stores have great sales, free shipping and outstanding customer service, and great-quality merchandise. I shop extensively online and have never had a bad experience with another online retailer, ever. I am writing in reference to a refund that was owed to me for several weeks but has not been credited to my Visa credit card as of yet.
I cannot begin to tell you how frustrating it is to deal with your customer service only to be told of a different refund process each time I deal with them on the phone and in the store. I refuse to call customer service at this point and hope this email will ensure that this matter is taken care of promptly. I feel like I am literally begging for my refund at this time!
On Oct. I emailed Khols clearly explaining the situation and the response I got was to return the items at one of the Khols location. I also called customer service and requested a return label so that I can ship the package back to Khols and was told that was not possible and was directed to go to the store to return the package and to get a refund of the items that i did not receive.
I will forward that email to you On Oct. Customer service was useless in the store and told me that I needed to speak to customer service by phone once again to get my refund. I spent close to 45 minutes on the phone with customer service explaining the entire situation all over again.
I was promised a refund in 24 hrs. Called customer svc again and was told the refund will be processed on Oct. Oct 24, called customer svc. I have shopped several times with Khols in the past without a problem but refuse to continue shopping because of the hassle they are giving me for a mistake made on their behalf. This was the most aggravating and frustrating situation I have ever encountered by any business and by far the worst customer service encounter ever.
I greatly appreciate my refund and hope someone can contact me in regards to this matter. I will forward that email to you. I feel that your prices are more than fair and that I enjoy your store on Black Friday and earning Kohls cash.
The store in Framingham MA keeps me coming back. When I went up to see if my wallet had been found at the Service desk, Kohls staff were friendly and compassionate but I felt not helpful.
I asked to speak to security and they said security was not there. I asked what to do and they basically said call us back later, without even them taking down my name.
At this time I called the police and gave a report. The police officer talked to another manager and was told security was on break.
I then stayed at Kohls and retraced my steps and checking trash buckets. At noon I went back to the desktop check lost and found again. I also asked for security because it had been 2 hours.
To me this is very frustrating and made me feel unsafe. I then canceled all of my credit cards, got a temp. When I talked to Kohls to report my card stolen they were very compassionate and told me that with id. I state this because of the next incident. Later that evening around 8 PM I called a Kohls nd asked about the wallet again and asked if security found anything. I was put on hold briefly and the response that nothing was found and I was to call back late tomorrow late in the day.
Late was definitely reinforced. The next day, Saturday Nov 26, around PM, I went into i Kohls in Framingham and spoke at the counter with someone and asked if a blue wallet had been found. I asked to speak to security about my stolen purse. I was informed that security does not speak to customer unless they want to. They made a phone call to security and said nothing was on the tape.
I asked for a manager and he said he was one and he could do nothing. I then asked for a Kohls cooperation card, or number. I then got handed over to a female manager who I explained the situation. I once again stated that I did not blame Kohls. She asked what I was wearing and she went and to security office and came back and told me no camera was focused on that area and security did not see me. My frustrations were high but the best way to solve this is to shop.
I then went shopping at Kohls for 2 hours. The store employees were all pleasant. When I got to the register and I explained to the young cashier woman that I had a duplicate paper licenses, a state id, and my credit card for Kohls had been stolen but Credit Company said I could use it.
She stated I could pay with cash or another credit card; all of which I did not have from the day before incident. I once again called Kohls credit card and as I was a little loud at this time from frustration while explaining the incident again was told I do have a credit card.
I was also told by the woman not to yell, which I might had been getting loud from frustration and crying. It has now been over 10 days and no card in the mail and still no Kohls shopping done. Again everyone was polite and sympathetic but I felt like I got no answers. I know Kohls is not responsible for my stole wallet but I feel like the security of the Framingham MA store could have done better. I write this maybe to help your stores become more aware of being helpful.
I feel maybe the following changes could be made: 1. A manager should have at least had me look into a camera and note the time so that security would have known who I was. They could compare this picture of me taken at the time with the tapes. This is a simple thing that would had put me and maybe other costumers at ease. My name and number should have been at least taken by someone at Kohls. I was told by one manage that they only have one person and they worked at 1 AM that day.
To me this is not sufficient on one of the busiest days of the year and should be look at. I was told by a manager that I was not on tape, the cameras are placed in high prioritized areas and that was not one of the areas. This was confusing to me; I think the customer might feel better talking to security on the phone if not in person. I hope you can look at these concerns and maybe discuss your policies so people feel safe in your stores. Trying to find a song i heard at the kohls Alton il store on Dec 3rd between pm central time wanting to know if u can go back and give me the playlist during that time slot i know u have much better things to do but it would be much appreciated call me for questions at XXXXX….
I placed 3 items on order on Nov. On the 24th I realized it was sent to a wrong address. I chatted with a customer representative and was told they could not do anything about it because on the tracking it shows nothing.
Meaning the item is still in the warehouse. He said I have to wait hrs to talk to them back. On the 25th I chatted again and was told they could not do anything about it since in the tracking it still did not show anything and to call the I called the and was told by Ralph Operator and his supervisor Serando Castro that it has all been taken care off.
They are going to cancel order and will refund me the money within 7 days. They place another order with the correct address and charged my kohls credit card. So i thought everything was taken care off until Nov. I chatted again with a representative and told me it was not cancelled and that there was technical issues. And told me they could not do anything about it since it was already delivered.
I asked for this to be canceled before it will be shipped and that i should be refunded back. I have been given a run around on this. I just want my money back. Good Luck. I am having the same problem. They are all idiots. All they want is your money. Corporate does nothing. I contacted Kohls who told me that there is nothing they can do. I asked to be sent to corporate offices twice by your out of country customer service sent me to the wrong area and I was disconnected on.
How the hell is there nothing you can do? This better get handled. I ordered 3 pairs of jeans on October 8th. Order number One item arrived, the other two never shipped. I can see that clear as day when I click on the tracking information. However, your customer service agents first made me call UPS rather than look into it themselves. UPS says the label was created, and then nothing. They never received the package from your facility. I have emailed and called more times than I can count about this issue.
Meanwhile my kohls charge has been charged, and not refunded. Also, now there is a late fee on top of that because I refuse to pay for items I never received. On November 11th I spoke to a supervisor named Abby who assured me she was forcing a credit through and it would be taken care of.
All told, I have been on the phone with kohls for 2 hours today alone with no resolve. This does not count all the other emails and phone calls I have made over the past 2 months. I have never encountered such horrific customer service. Any reputable company would have refunded my card immediately while they launched their own internal investigation. This is beyond ridiculous. I have contacted the Better Business Bureau. On top of all of this, I received an email tonight for an order that is not mine.
Not my name, or address. So that was another phone call tonight. I can assure you once this is taken care of, I will be closing my kohls account and certainly will never be shopping there again. I went inside and immediately asked an employee where the cameras were. I was directed to the back of the store where the electronics were. I saw no cameras there and asked another employee where they were. The Canon rebel camera I was looking for was not there.
There was a lady and a young man there already talking to an employee as to where these cameras were. He said he had to accompany us to the registers with the cameras, and once again we 3 followed him to the registers. He told me that he would put my name on a camera and hold at the register while I continued to shop. The other lady that was waiting for a camera and myself told the lady employee that we went to the area where the cameras were suppose to be and have followed the male employee throughout the store with the cameras.
The lady employee took the cart and went to the 5 people she had waiting and gave them each a camera. Dale Renner. Disconnected Madison S. One moment while I review your question. Madison S. Sure, I will be happy to help you with your price adjustment right away.
May I have your phone number for verification purposes please? Simonton Windows Corporate Office Address. Ups European Headquarters. Grifols Usa Corporate Office. Bulgari Us Headquarters. Lil Cricket Corporate Office. Foot Lockers Headquarters. Ymca Corporate Headquarters Phone Number. Corporate Headquarters Kohl's, Inc. Office, Coworking Space, and Building.
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